Terms of Use

Terms of Use

Any use of materials from the website www.polleosport.si is subject to the following terms:

Documents published on www.polleosport.si may not be copied unless the copies are used for non-commercial and personal use. In accordance with the above limitations, copying is allowed only if all copyright notices, other notices from any property, and all liability limitations mentioned on this website are included.

Any copying, reproduction, or distribution of information contained on this website is allowed only with the explicit permission of Polleo Sport portal.

This website provides general information on various topics, products, and services related to physical fitness, sports, and health. The purpose of the information presented here is not to provide medical advice or instructions for the use of specific products, nor to promote products and services.

This website does not contain complete medical or nutritional information about food and is designed as a supplement and not a substitute for professional knowledge and experience, skills, knowledge, and judgments of medical or dietary staff, as well as your instructors or as a recommendation for any specific treatment program. No patient should use the information contained on this website for diagnosing or treating health problems or diseases without prior consultation with qualified healthcare professionals.

For specific advice and instructions regarding products and services mentioned on this website, related to health issues, please contact medical resources, physicians, and pharmacists, as well as regulatory authorities that approve the use of drugs and medical devices in the market in your country.

Polleo Sport makes the necessary efforts  to ensure that the information on this website is correct and accurate, but assumes no responsibility for their accuracy and completeness. All users of the Polleo Sport portal must agree that they are personally responsible for accessing and using the content of this website. Polleo Sport assumes no responsibility for any direct and / or indirect damages arising or that could arise from accessing, using, or the inability to use www.polleosport.si, as well as for any errors or omissions in the content of this website. Polleo Sport reserves the right to change the content of these websites at any time and for any reason without prior notice, and will not be responsible for any consequences of such changes.

This website contains information from third parties and links to other websites on the internet over which Polleo Sport has no control. Such information is appropriately marked with references to the property rights of third parties because we had in mind that this must be done, and wherever possible. Polleo Sport assumes no responsibility for the accuracy or any other aspect of such data and accepts no responsibility for such information.

In the event that the price shown on the website is incorrect and we disclose this before accepting your order in accordance with the terms of purchase, we cannot sell the goods to you at the displayed price. We always strive to ensure that the prices of goods shown on our website are correct, but sometimes unintentional errors can occur. If we discover a pricing error in the goods you have ordered, we will notify you as soon as possible and give you the opportunity to adjust your order at the correct price or cancel it. If you cancel the order and have already paid for the goods (but have not yet been dispatched), you will receive a full refund.

Privacy Policy

Polleo Sport respects the privacy of visitors and will collect personally identifiable information, such as name, address, phone number, or email address, only when voluntarily provided. The information will be used to fulfill your requests for information and, from time to time, we will use them to better understand your needs. In this regard, we will use your personal information from time to time to contact you. We expressly state that Polleo Sport will not sell or in any other way, except as stated above, use your personal information and will not transfer it to a third party without your permission. All changes to the privacy policy at Polleo Sport will be communicated on this website or in any other way available.

Statement of Verifiability

The statement of verifiability is an integral part of the terms of purchase.

Changes

Polleo Sport web reserves the right to amend these terms and is committed to notifying all registered users via the email they provided during registration. If you do not agree with the terms of use and do not wish to accept them, please contact us with your explanations and do not use the services of the online store during this time.

Questions and Suggestions

If you have any questions, please send them to:
Email address: shop@polleosport.si
Info phone: 064 671 428

Electronic Communication

By visiting the www.polleosport.si internet store, you communicate via electronic means. By doing so, you agree that all agreements, consents, notices, and other content delivered to you via electronic means are in compliance with legal frameworks, just as if they were created in writing.

Consumer Complaints Procedure

In accordance with the Consumer Protection Act, we inform users that complaints about the quality of our services can be submitted in writing to the address: POLLEO ADRIA D.O.O. Samoborska cesta 134, 10000 Zagreb, Croatia, or by email to: shop@polleosport.si.

We will respond to your complaint in writing, no later than 15 days after receiving the complaint.

You can also use the SRS platform to resolve issues directly with us at the following link: https://ec.europa.eu/consumers/odr.

The European platform for online dispute resolution (SRS) was established by the European Commission to provide safer and fairer online shopping through high-quality dispute resolution tools. If you reside in the EU, Norway, Iceland, or Liechtenstein, you can use it to find the best solution for your consumer problem, discuss the resolution of your problem directly with the merchant, or negotiate the choice of a dispute resolution body to handle your case. The SRS platform is not associated with any merchant. The SRS platform is available in all EU languages, as well as in Icelandic and Norwegian.