Frequently Asked Questions (FAQ)

• If you would like to order by telephone, contact us on +4306608438600.

• If you want to order by email, contact us at shop@polleosport.at

• We can also be reached on Facebook and Instagram.

• Our customer service is there for you Monday to Friday from 9:00 a.m. to 5:00 p.m.

Creating an account is very easy. You can do this before making a purchase or before confirming your order. In the top right corner, just above the shopping cart, click on the "person outline" icon (https://polleosport.si/prijava) and create a new account. Alternatively, the account creation process may be offered during the order placement.

We're very sorry that you're experiencing issues with our promotional code. Please check the following:

• Code: Verify if the code is entered correctly.
• Code validity: The code may no longer be valid; check the expiration date.
• The code does not apply to already discounted or promotional items.

You can find the size and color of the product on the store's website next to each item. Click on the color or size to check availability.

If you've already completed your order and would like to add, change, or cancel something, please inform us via Facebook, email, or phone.

Promotional codes are hidden in our newsletters, on our Facebook page, and with our ambassadors.

Unfortunately, no. You can use one code per purchase.

Click on "Forgot Password" and follow the steps.

Of course! Just click on "My Account" and update the information.

You can easily add another address. Click on "Address Book" and then "New Address." Here, you can also choose the delivery address (the new one or the old one). If you selected the wrong address during your order, please contact us by phone or email.

On our website, you can pay using the following methods:

• With a credit card (American Express, Maestro, Diners, MasterCard, Visa, or Visa Electron)
• Cash on delivery - with cash or a card
• Bank transfer
• Paypal
• Google Pay and Apple Pay
• Installment payments (applicable to Diners and Leanpay)
• PayCek - Payment with cryptocurrency

All prices are in euros (€).

Most products are in stock. It may happen that a product is currently not available. If you would like to be notified when a product is back in stock, click the Notify Me option.

Some items must be ordered directly from the manufacturer, of which you will be notified.

The images in the web shop are symbolic. Deviations are possible.

Delivery cost is 3.99€. For purchases over 39.99€, you'll enjoy free delivery.

If we have all the products in stock at the central warehouse, and you place your order before 1 PM, the package will be delivered to you the next business day. Otherwise, the delivery time is 2 to 3 business days.

The delivery service will contact you, and you can arrange the delivery location and time.

• We guarantee that your order will be processed, packed, and dispatched within one day after creation or at the latest on the next day.

• If you have chosen the "In-store Pickup" option, we guarantee that your order will be ready for pickup on the same day or at the latest on the next working day.

• Priority processing is only available for items that are in stock.

• Orders with priority processing will be processed and packed within 1-2 hours, ahead of all "standard orders."

• There is an option for payment by offer (you will receive the offer via email). Note: In this case, the order can only be processed after payment is received, even if priority processing is selected, which means the processing time can take 1-2 business days.

• Changing the payment method or delivery option is not possible after you have completed the order.

• For orders with priority processing, shipping costs will be €2.99 higher.

• Priority processing does not guarantee that the order will be delivered on the desired day/date. Priority processing means that the order will be processed, packed, and handed over to the delivery service as quickly as possible.

1. You must have the original receipt.

2. The original packaging must not be damaged.

3. Food products must not be opened or used. The packaging, labels, and accompanying declarations must be correct and undamaged.

4. Clothing and footwear must be clean, unworn, and unwashed, and have all the appropriate original labels. Socks and underwear cannot be exchanged for hygiene reasons.

5. Smartwatches and electronic devices must not be used, they must have undamaged packaging, contain everything that comes with the device, and have all the appropriate declarations.

6. Fitness equipment must be unused, have undamaged packaging, and have all the appropriate declarations.

Returns or claims cannot be approved if the item is:

1. visibly used, opened, or washed (clothing and footwear).

2. visibly damaged, and it is not due to a factory defect but resulted from customer carelessness, prolonged use, or incorrect maintenance.

The buyer returns the item(s) to our central warehouse at their own expense.

All customers have the option to return the item(s) to the nearest Polleo Sport store upon receiving approval for the return. Store employees will then send the return to the warehouse on your behalf.

To submit a return request for a shipment, follow the steps in the application (https://polleosport.si/vracila).

Enter the order number and postal code and/or email address from your order, verify your personal information, choose the method of returning the products and the refund method. We will review your request and then approve/reject it.

As soon as we review your request, we will send you a confirmation of approval/rejection to the email address you provided, along with further instructions on how to return the items to our central warehouse.

Then, just follow the instructions. :)

Refunds will be processed using the same payment method you used for the original payment, unless we have explicitly agreed otherwise.

• PayPal - PayPal

• Card - the refund request is initiated through the WSPay system

• Stripe - Google Pay and Apple Pay - refund to the account/card used for payment

• Bank transfer - refund to your bank account

• Cash - refund to your bank account

• Cryptocurrency payment - refund to your bank account

The return period is 14 (fourteen) days from the day you received the entire order.

Loyalty members have an extended return period for items in the "Clothing and Footwear" category, which is 30 (thirty) days.

Exchange at a physical store is not possible.

Exchanges are not possible. If you want to exchange a product, you must return it and place a new order.

For a return, refund, or exchange, you need the receipt that you received together with the products in the package.

Once we receive your return, we will notify you via email. You can check the return status at any time in the application by entering the return number in the "Track Return Status" field.

We kindly ask you to report the complaint through the return application at the following link: http://polleosport.si/vracila. After receiving your request, choose whether you want a replacement for a new, undamaged item or a refund of the purchase price.

Polleo Sport uses the GLS courier service and is very satisfied with them. However, the decision is ultimately yours.

Send the request for returning the item through the application (https://app.polleosport.si/vracila). Enter the order number and your email so that the system can identify your order. You will receive a response to the request within two business days.

In this case, contact us via email at shop@polleosport.si.

If you have multiple items from multiple orders that you want to return, please contact us at shop@polleosport.si, and we will arrange a way for you to send everything in one package. :)

You can notify us by email at shop@polleosport.si. Otherwise, we will assume that you've given up if we don't receive your return in the coming weeks, months, or even years... ;)

You can contact us at our phone number 068 671 428, by email shop@polleosport.si, or on our Facebook page.

Of course, we have a privacy policy, which is available to you at this link.

You can find the terms of use on our website.

The E-Gift Card is the digital version of our well-known gift vouchers, which are sent to the desired email address after purchase. With it, the recipient can freely choose from a wide range of dietary supplements, vitamins and minerals, combat and fitness equipment, clothing and shoes, as well as everything needed for fitness and relaxation.

It's very simple. Go to the E-Gift Card page, enter the recipient's email address, and select the value of the E-Gift Card. Once you've chosen the desired amount for the E-Gift Card, click on "ADD TO CART," follow the required steps, and confirm the order.

Unfortunately, it's not possible to purchase multiple E-Gift Cards at once. If you wish to buy multiple pieces, simply repeat the purchase process. You can specify the same recipient's email address or a different one during the subsequent purchase.

The card will be delivered in PDF format to the recipient's email address provided during the purchase.

After you've selected something from our range, enter your E-Gift Card code under "Use gift card." Simply enter the voucher code you received by email and click "Use gift card."

Yes, it is possible to use multiple gift cards (E-Gift Cards) at once for a single purchase.

The holder of the E-Gift Card decides how and to what extent they want to use it, as the amount on the gift card does not have to be used all at once. If the invoice amount is lower than the value of the E-Gift Card, you can use the remaining amount for your next purchase. If the amount on the E-Gift Card is not sufficient to cover the entire invoice amount, you can pay the remaining balance with other available payment methods.

Regardless of the season, you can shop unlimitedly and flexibly as the E-Gift Card is valid for 12 months from the date of purchase.

The E-Gift Card can only be used in the online store. You can easily browse and order your favorite products from home on the online store.

If the amount on your E-Gift Card is not sufficient to cover the entire invoice, you can settle the remaining balance using other available payment methods.

The holder of an E-Gift card cannot request a refund for the purchased E-Gift card.

Polleo Adria d.o.o. is not liable for the loss of the E-Gift Card, and no refund or compensation can be claimed in case of loss.

You can get coupon codes from our newsletter, our Facebook page, or our Instagram page.

Simply enter the voucher code in the shopping cart in the “Enter voucher code here” section and click on “Redeem points”.

Yes - just enter the codes one by one in the section.

It is possible to use a coupon code for multiple separate purchases.

It is not necessary to log in to use the coupon code unless the coupon states otherwise.

The voucher code does not apply to items that have already been reduced. The discounts are not cumulative and the higher discount rule applies unless otherwise stated on the voucher.

The coupon code is only valid for purchases in the web shop, unless the coupon states otherwise.

After verifying if the promotional code is correctly entered, valid, and if all coupon conditions are met, but it still doesn't work, you can contact our customer support service at the email address shop@polleosport.si.

Of course, our Loyalty Club is called LeoClub.

As a LeoClub member, you'll enjoy various benefits: You collect points with every purchase and receive discounts and other advantages.

For more information about the services and benefits of the LeoClub, you can visit the following link: LeoClub Program.